Stratford University Unbound FAQs for Students


Introduction and Purpose (Program Requirements)

What is the reason Stratford University is requiring students to have a device for certain courses in 2017?

  • Stratford University wants to prepare students for the technology-driven careers that await them once they graduate. The Unbound program is a pilot initiative to remove any constraints that a student may have being tied to specific device, a hard back book, or physical location. The Unbound initiative will enrich their education by broadening and enhancing the quality of the academic experience, increase integration of technology into the classroom, and provide opportunities for users to be more productive and communicate from anywhere. Their device will facilitate content generation and collaboration both inside and outside the classroom which can then be transferred to their chosen career.

How this program benefit me?

The Unbound program lays a ground work for confident and capable users in mobile technology while enhancing the learning, productivity, and efficiency in their programs by the:

  • Ability to use the device anywhere on campus
  • Electronic note-taking capabilities and highlighting and annotation of text in e-books
  • Improvement of the search functionality of content
  • Capability to navigate course material quickly and easily
  • Means to carry all program resources with you all times in one lightweight device
  • Potential to instantly generate and share media rich content quickly
  • Proficiency to access email, messaging, social media, photo-sharing, research, and web-surfing at any time
  • Usage of the device for multiple functionality reducing the need for a camera, recorder, calculator, etc.
  • Potential significant savings in textbooks and in printing
  • Skills, knowledge, and experience gained during the program allowing them to become prepared for real world work environments before graduation
Available Devices from Stratford University

What devices are Stratford University recommending for the Unbound program?

  • Stratford University has a list of approved devices with your student account manager if you chose to bring your own device (BYOD). The two devices a student can purchase from Stratford University is an Apple IPad Air 2 or a Microsoft Surface Pro 4.

What is an iPad?

  • The iPad is a 9.7 inch touch screen tablet PC made by Apple. It has a multi-touch LED-backlit 9.7 x 7.5 inch front display and weighs 1.5 pounds.

In which programs does Stratford University suggest the use of an iPad?

  • Students in Non-CS&IT programs will be required to have an iPad or an equivalent approved device that meets Stratford University's technical specifications.

What is a Surface Pro 4?

  • The Surface Pro 4 is a 2-in-1 tablet of the Microsoft Surface series. The device runs a 64-bit version of the Windows 8.1 Pro operating system. It is a multi-touch device with a 10.6” display.

Which program will need a Surface Pro or an equivalent approved device?

  • All students enrolled in the CS&IT program, a Business Administration student enrolled in the Informatics concentration, and a Health Information Management student will require a Surface Pro or equivalent approved device. Students in other programs may elect to spend the additional cost for the Surface Pro instead of an iPad.

Why is the CS&IT program required to have a Surface Pro 4 while all the other program require/suggesting and iPad?

  • The nature of those programs involves loading of software and local development tools requiring a more traditional computing platform.

What items will be part of the package for each Stratford University device?

  • iPad Air 2: Wi-Fi with 64 GB, Logictech Type+ Keyboard Folio Case, 2 year AppleCare insurance
  • Microsoft Surface Pro 3: 8GB RAM, 256GB SSD, Cover for Surface Pro, Surface Insurance

For the iPad Air, why the 64GB and not the 16GB?

  • As you add more apps, record lectures, add images and save files locally you will need the additional space. We expect this device to last throughout your academic career at Stratford and beyond and as you use it you will find yourself adding images, videos, etc. that will require more RAM.
Usage of Devices

Why do I need a device?

  • Students are required to bring a Stratford University or approved equivalent device to class. These devices will enrich learning by being able to access content, communicate, and collaborate with other users in and out of the classroom.

What can I access via the device at this time?

  • Moodle, e-books, and Office 365 (Word, Excel, PowerPoint, OneNote, OneDrive) are accessible from any Stratford University IT approved device through links, shortcuts, or apps depending on your device.

How do I access my e-books?

  • Accessing your e-books from your device is no different than what you have been doing using your laptop or desktop. Online and desktop access is available via the laptop and the Vital Source mobile app is available for download onto your tablet.

Will all the books for the entire program be pre-ordered and accessible for download when I receive the Stratford University device?

  • No, each term you will be given access for the designated e-books via the Vital Source app.

Are there any recommended free apps or software that a user can download for use in class?

  • Not at this time. As the program grows, lists of useful apps and programs will be made available on the ITS website (http://its.stratford.edu).

Who is required to upload all required apps on the Stratford University device or an approved device?

  • Students will be responsible to upload any apps or programs onto their devices.

Are there required apps for each program?

  • There are no required apps for any program at this time. As the program grows and faculty become more familiar with the devices, apps may become required for a particular program or course.

How will faculty use the device in class?

  • Use of the device in class will vary and depend on the individual faculty member and course, as well as on the program and department in which the course is taught. Students are encouraged to use their device to take notes, access Moodle, collaborate on projects, engage in breakout sessions in class, research content for papers, present content, and access their e-book in class, at the discretion of their professor.

Will technical issues of the device take time away from the class time?

  • We don’t anticipate any issues. One of the selection criteria for the approved devices was ease of use and our research shows there are less issues with the iPad. Stratford University is initiating the program with basic apps. Users will have access to Vital Source and Office 365 basic apps, along with using their web browser to access Moodle, their Learning Management System (LMS).

What are the restrictions for using a device on campus?

  • Illegal installation or transmission of copyrighted materials.
  • Any action that violates existing school rules or public law.
  • Creating, sending, accessing, uploading, downloading, or distributing offensive, profane, threatening, pornographic, obscene, or sexually explicit material is strictly prohibited.
  • Use of inappropriate use of social networks not authorized by the teacher for academic use.
  • Sites selling term papers, book reports, and other forms of student work.
  • Texting during instructional time.
  • Spamming: sending mass or inappropriate emails.
  • Gaining access to other students’ accounts, files, and/or data.
  • Use of the school’s internet/E-mail accounts for financial or commercial gain or for any illegal activity.
  • Bypassing Stratford University’s web filter through a web proxy.
  • Photographing or video recording on campus without the permission of a teacher for academic purposes or in support of a school program.
  • Student sharing of their passwords, addresses, or other personal information on the Internet without the correct authorization.
  • Copying internet materials or reproducing materials without the permission of the author or other right-holder and any other action that violates copyright, unless allowed by educational fair use.
  • Plagiarizing academic materials.
  • Using hacking software outside of an approved class.
  • Unauthorized access to classroom equipment which allow syncing with the iPad.
  • Individual teachers may impose addition policies for their individual classes. Violation of any of these policies may result in disciplinary sanctions, including loss of co-curricular eligibility, suspension from school honor and service organizations, and suspension or expulsion from school.

How would you answer a student who feels that they are being discriminated against because they are not taking an Unbound course and would like to purchase a Stratford device?

  • • For the pilot program, we are requiring all students enrolled in a specific courses in 2016 to bring a device to the class that meets Stratford University IT approved technical specifications that can be found in the catalogue. All other programs DO NOT have this requirement at this time. If you would like to purchase a Stratford device, please contact your student account representative to determine if Title IV or VA benefits will cover the cost.

Why am I required to have an approved device in class in 2016 while other programs do not?

  • As an Alexandria business student at Stratford University, you will be an active member of the Unbound initiative project just like you would in the working world.
    • You will be an active member of the Unbound initiative project just like you would in the working world.
      • As a member of this team, you will be able to test out the functionality and capabilities of using the device as an integrated piece of the course.
      • You will be able to provide opinions, suggestions, recommendations, and complaints that will allow the project to succeed and grow.
      • You will provide analysis of the devices used and which devices supported the coursework the best throughout the term.
      • You will have the opportunity to provide your experience on how easy it was to use the device in the class, at home, at work, or anywhere that you have internet access.
      • Also, your comments and experience in how the e-books were used in the class will provide Stratford University with analysis on how to proceed with the e-books projects.
      • Finally as a team member, you would be able to add this project experience to your portfolio when pursuing a job.
Procurement

How and from whom are these Stratford University devices procured?

  • Students can elect to bring a Stratford University IT approved device to be used in the classroom or elect to purchase either an iPad or Surface Pro 4 from Stratford University.

When are these Stratford University device procured and handed out to the students?

  • Device purchased from Stratford University will be distributed within 7-10 days after University IT receives a signed document to purchase the device for the student. Distribution of these devices will be done by campus support personnel.

Is the Unbound Initiative based on program, number of credits, and number of terms left?

  • The initial pilot will target a specific program (Business) at our Alexandria campus. Moving forward, all Stratford students will need to have a computer/tablet that meets or exceeds the specifications set forth in the [Technology Requirements] section in the [Stratford University Catalog/Addendum]. For non-CS&IT programs, we recommend an Apple iPad. For CS&IT programs, we recommend a Microsoft Surface Pro 4 or Apple MacBook. At this time, for reasons outlined elsewhere, Stratford University does not recommend any Chromebook or Android-based devices.

Who pays for these Stratford University devices?

  • Students will be assessed a technology fee based on the program they are enrolled in at Stratford University.
    • If the student is enrolled in a Non-CIS Program the student will be accessed a technology fee of $795.87 with tax for an IPad Air 2.
      • A Non-CIS student can choose a Surface Pro 4.
    • If the student is enrolled in a CIS program the student will be accessed a technology fee of $1,515.80 with tax for a Surface Pro 4.
      • A CIS student cannot elect an iPad.
  • If the student chooses to bring a Stratford University IT approved device to class before the end of week 6, a technology fee will not be added to their accounts. Starting in week 7, the technology fee can be waived once IT validates the device and the waiver is sent to Accounting.
  • Each student is legally and financially responsible for their own device.

Who owns the Stratford University device?

  • Stratford University owns the device until it is paid in full by the student. In the case of an iPad, the device will be managed by a Mobile Device Manager (MDM). Once the iPad has been paid for, it will be removed from the MDM program.
  • In the cases where the device will be paid for in a single charge added to your student aid, the device will become yours upon receipt of the payment. In cases where the device will be purchased via a payment plan, the device will become yours upon final payment.

What is the cost of the Stratford University device?

  • The cost for an iPad bundle is $795.87 with tax. This includes an iPad Air 2 (Wi-Fi with 64 GB), Logitech Type+ Keyboard Folio Case, and 2 year AppleCare insurance.
  • The cost for a Surface Pro 4 bundle is $1,515.80 with tax. This includes a Surface Pro 3, 8GB RAM, 256GB SSD, Type Cover for Surface Pro, and Surface Insurance.

Do I need to purchase all of the items/accessories for the Stratford University device? For example, can I purchase only the device and not the insurance or folio case?

  • Yes, if you are purchasing the device from Stratford University you are required to purchase the entire package. This solution provides the best experience for classroom use by allowing you to have an extended keyboard for usability, a folio case to keep it safe from normal wear and tear and extended warranty that will provide phone and walk-in support with Apple along with 2 incidents of accidental protection for a damaged device.

What if I already had the same device for my program?

  • If you already have an iPad Air or Surface Pro 4, Stratford University IT will need to approve the device. Check the catalogue or the addendum for device specifications.

Can I use a device that is similar and will function as needed for the program?

  • If you have a similar device that you will use in class, that device will need to be approved by Stratford University’s IT department. Check the catalogue or the addendum for device specifications.

What is Stratford’s Mobile Device Management (MDM) program?

  • MDM is the administration of deploying and managing mobile devices. Mobile devices can be added and removed as necessary for network efficiency and security. The use of MDM will allow Stratford University IT to push out applications, new and updates, when needed without any disruptions for the student. Stratford is not looking to control or limit the use of your device. We simply want to provide the highest quality user experience with your mobile device.

Can I rent a Stratford University device only?

  • No, Stratford University will not purchase any devices for rental options.

Can I purchase the device from a vendor other than Stratford?

  • Yes, please check the catalogue or the addendum for the technical specifications. Each device will need to be approved by Stratford University IT.
  • To receive the education discount from the Apple store make sure you have some form of identification that shows you are a student at Stratford University. You can also order your device online.

Will military benefits pay for the technology fee?

  • Direct VA benefits for tuition and fees cannot be used to cover the Unbound program device purchase except in rare circumstances approved under the Vocational Rehabilitation program.
  • The student can use their book and supply stipend from the VA to cover books and fees.

What happens if I choose not to purchase a device? Is that an option?

  • No, students that enroll in the Unbound Initiative will be required to bring a device. Going forward, students of all programs will be required to have an approved device for their program. If you elect to use an unapproved device, Stratford University is not responsible for the support of the product, the experience in the classroom, or availability of any recommended applications.
  • The support Stratford University IT will offer will be "best effort" as we will likely have a greater variety of devices. For hardware or device-specific support, the student should contact the device manufacturer.

When is the device available to purchase?

  • Once you register for an Unbound class, you can get your device validated or purchase a Stratford University device.
    • For students who want/need to purchase a device through Stratford University IT will need two - three weeks lead time to order/receive the device to have it ready for them during Week 2.
  • Going forward, when new student enrolls in the program they will be notified that in the future a device will be required.
    • Students that choose to bring their own device will need to have them validated by the IT Coordinator if they are enrolled in an Unbound course.
  • Returning students to Alexandria, can opt to purchase a device when they register for the next term.

Can a user purchase a used device from Stratford?

  • No, there are no used devices available for purchase.

If my programs requires an iPad, will I still need a computer?

  • For most situation, iPads will be sufficient to provide you an engaging experience throughout your courses including collaboration, resource sharing, and access Office 365. If you have concerns about the capabilities of the iPad, you have the ability to upgrade to a Surface Pro for an additional cost.

If I am approved to use my own device, how will billing handle this issue? Will the student be charged for the fee and once their device is approved their account will be updated?

  • All students whose device has not been validated will be charged the technology fee at the end of week 6. Once a device is approved by IT, the student’s account will be updated to remove the technology fee. A waiver will be applied to reduce the student’s balance.

If I am approved to use my own device, how will billing handle this issue? Will the student be charged for the fee and once their device is approved their account will be updated?

  • All students will be charged the technology fee. Once a device is approved by IT, the student’s account will be updated to remove the technology fee. A Waiver will be applied to reduce the student’s balance.
Upgrade of Device

Can a user choose to upgrade from an iPad to a Surface Pro 4?

  • Yes, a NON CS&IT student can for the additional cost of a Surface Pro 4.

What is the additional cost?

  • The additional cost is the cost of the Surface Pro 4 – the cost of the iPad.

Will the instructor, who is required to have an IPad in their program, be responsible for helping student in class with their Surface Pro?

  • Support should be offered on a best effort basis. Use of the technology should not vary greatly between the two devices. The apps that the user will have on their device will function the same way as the Instructor’s device in the classroom, the Surface Pro and the iPad.

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Maintenance of Records for Hardware and Software Services

Who gets what device?

  • CS&IT program, a Business Administration student enrolled in the Informatics concentration, and a Health Information Management student are required to have the Surface Pro 4 or equivalent device.
  • Non-CS&IT programs are required to have the iPad Air 2 or equivalent device. Non-CS&IT students may elect to upgrade to the Surface Pro 3 for the additional cost.

What tools are available on each Stratford University device?

  • Each device will have access to same productivity tools, Moodle, Vital Source, and Office 365, to support them in their program.

Who is responsible for the maintenance of these Stratford University devices?

  • For hardware issues contact the vendor and leverage the extended warranty that is included in the bundle. For software issues, the iPads will update automatically and the Surface Pro should be set to update from Microsoft.

What software or apps are required on these devices?

  • Initial roll-out of the program will allow the student to access their e-books, Moodle, Office 365 (Word, Excel, PowerPoint, OneNote, OneDrive) for each device.
  • In the future, a Stratford Mobile app will be is available to push out apps and updates through this managed services.

Are there specific apps per program?

  • Not at this time. As the program grows, new apps may be required for programs and/or courses.

Who is responsible to install and maintain the required apps on the Stratford University devices?

  • For those devices enrolled in device manager program, all required apps and updates will be pushed through the Mobile Device Management (MDM) services.
  • In the future, a Stratford Mobile app will be is available to push out apps and updates through this managed services.

Where there be a record of the device at Stratford University?

  • Yes, a list will be maintained by Stratford University with the following information:
    • Username
    • Mac address
    • Device serial number
Security

Who is responsible for the security of these Stratford University purchased devices?

  • Students are responsible for their device. While on the payment plan of Stratford University, all iPads and Surface Pro 3s will be managed by the Stratford University IT department through Mobile Device Management (MDM).

What happens if a Stratford University device is damaged?

  • An iPad Apple care + insurance provides the following protections: “Every iPad comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPad gives you two years of repair coverage and technical support from the original purchase date of your iPad. And it adds coverage for up to two incidents of accidental damage due to handling for your iPad, each subject to a $49 service fee plus applicable tax.”
  • For Microsoft Surface Pro 4 Complete Care you get 2 years of technical support from Answer Desk, an additional year of limited warranty coverage and accidental damage protection for 2 claims. A deductible applies for accidental damage claims. Check your warranty for the cost of the deduction.

What happens if a Stratford University device is stolen or lost?

  • Students will be responsible for costs in repairing or replacing devices due to loss or intentional misconduct.
  • If the device is managed by Stratford University IT the device can be shut down and rendered un-useable or cleared of all content once a request has been submitted to IT using servicedesk@stratford.edu within 1 to 2 business days after the request is received.

Do I need to report a stolen, damaged or lost Stratford University device?

  • It depends. If the device is lost or stolen and being managed by Stratford University, then yes, notify the help desk at serivedesk@stratford.edu so that Stratford IT can lock and clear the content on the device. If the device is damaged, contact you hardware vendor.

If the Stratford University device is stolen and not paid off am I responsible to pay off the balance?

  • Yes, students are responsible for paying off the balance of their lost or stolen device.

Will the balance of the stolen Stratford University device need to be paid in full or can I make payments over a certain period of time?

  • Based on the outstanding balance, the student will work with the Campus President and student account and they will use their own discretion to determine how the student will pay their outstanding balance on the stolen device.

What happens if I choose not to pay of the balance of my stolen Stratford University device for any reason?

  • The student will be billed for the outstanding balance for the device and the device will be shut down and in-operable until the device is paid in full. A collection agency will work with Stratford University to obtain the outstanding balance.

If a student’s Stratford University device is lost, stolen or damaged, will Stratford have devices on campus to use in the classroom?

  • No, students are responsible for their own devices.

If devices were available on campus for student use because of lost, stolen or damaged devices, what are the rules for using Stratford devices?

  • At this time, this option is not available so there are no rules at this time. In the future, check with the IT coordinator to learn about any rules at your campus.

If devices are available on campus, for student use because of lost, stolen or damaged devices, who is the keeper of these devices?

  • If this was an option, a selected person at the campus would be responsible for the devices.

What is the policy for using a campus owned device for student use because of lost, stolen or destroyed devices, (sign out, length of time, etc.)?

  • At this time, there is no policy since this is not available. In the future, check with the IT coordinator to learn about any rules at your campus.

Will a Stratford student be able to place personal app and information on their iPad? If so, who from Stratford will be able to see that information?

  • Yes, student will be able to add personal apps and information on their iPad. If the device is managed by Stratford IT, only Senior IT Personnel will be able to view that information.

For devices managed by Stratford’s Mobile Device Management (MDM) program, who will be able to take action upon my device?

  • Senior IT personnel

Will Stratford University block access to any URLs or websites on campus?

  • Yes, Stratford University blocks inappropriate URLS and website at the campus network level. Stratford University will not add any blocking software onto the device.
Internet Access

What type of access is available with each device?

  • Each device comes with Wi-Fi access. Hardwire Ethernet access is also available on the Surface Pro with an appropriate adapter.

What are the settings to be able to use Stratford’s WI-FI access?

  • Wi-Fi access is unique for each Stratford campus. As such, contact the IT coordinator at your campus for assistance.

Is there a time limit to the WI-FI access?

  • At this time, there is no restrictions in place.

Are there locations on each campus where access is limited?

  • No, Wi-FI access spans the entire campus.

Will there be charging stations at each desk or table?

  • No, it is the responsibility of the student to bring a charged device to class. Failure to bring the fully charged device to campus is not an acceptable excuse for any work that is due. If a device is left at home or is not charged the student remains responsible for completing all coursework.
  • There are outlets though-out the campus where students can charge their devices.

How will the Wi-Fi access be affected if all students are using their devices at the same time?

  • Stratford IT team constantly monitors our wireless network and upgrades capacity as required.
Support

What type of support is available for Stratford University devices?

  • Hardware support is provided by your vendor.
  • Mobile Device Management (MDM) support is provided by Stratford University IT department.
  • Basic onsite support can be administered from the instructor in the classroom, librarian, and IT coordinator.
  • Job aids will be made available to you.

Is there vendor support for Stratford University devices?

  • Yes, with the purchase of each device is a 2-year warranty. Check the insurance for the purchased device for hardware support.
  • AppleCare + gives you two years of repair coverage and technical support from the original purchase date of your iPad. And it adds coverage for up to two incidents of accidental damage due to handling of your iPad (this includes screen breakage), each subject to Apple's defined service fee plus applicable tax. Apple certified repairs can be done through any Apple-authorized service provider, or by sending the device to Apple for support.
  • For Microsoft Surface Pro 3 Complete Care you get 2 years of technical support from Answer Desk, an additional year of limited warranty coverage and accidental damage protection for 2 claims. A deductible applies for accidental damage claims. Check your warranty for the cost of the deduction.

What type of vendor support (warranty, accidental damage plans, battery life, etc.) and for how long for Stratford University devices?

  • Check the vendor’s warranty.

What is the vendor support contact information for each device?

  • For Apple the general support number is 1-888-220-2583. For Microsoft the general support number is 1-800-642-7676

Is there Stratford University support?

  • Yes

If so, what type of support?

  • Online support is available from servicedesk@stratford.edu. For local support at each campus, contact your campus IT coordinator or librarian.

What is the contact support information for each device?

What is the online wait time for a response from Stratford University?

  • In most cases, Stratford University servicedesk will reply within 1 business day.

Where can I learn online about the Stratford University devices?

  • You can directly learn about the device from the vendor. Each vendor will have a user manual, possibility some videos, YouTube, etc.
  • Job aids will be available on the device to help the student navigate online learning opportunities.

Will each campus have a support person that I can reach out to in person for assistance or support on the Stratford University devices?

  • For basic help using your device, contact the campus librarian or the IT coordinator which will have a device for support and training purposes.

If the user is allowed to bring their own device, is Stratford responsible for uploading all required apps on the user’s personal device?

  • No, it is the responsibility of the student to upload all required apps and software on to their device.

What happens if the student uploads an app that affects something on the device? Will Stratford University fix my device?

  • Stratford University is not responsible for the maintenance and care of your device. Depending on the device it is up to you to backup your device. Stratford University IT will make a best effort but you may need to contact you vendor for additional assistance if you have insurance.
Return of the Device

When should the Stratford University device be returned to the university?

  • If a user withdraws or cancels from their program and the device is still owned by Stratford University.
  • Returning a device includes all accessories for that device
    • iPad - device, charger, charging cable, case/keyboard*
    • Surface Pro - device, type cover, stylus, charger/cable*
  • Devices returned to Stratford University must be in good condition and include all associated accessories. Students that turn in a visibly damaged device with an outstanding balanced are required to pay for their device in full at the time of withdrawal or cancellation.

What is considered good condition (like-new, gently-used) for a Stratford University device that IT Stratford will accept?

  • Devices and all accessories that have been used by a previous student but have no visible damage (nicks, dents, doodling, etc.) to device or the accessories.

What is the grievance process if Stratford IT deems the Stratford device not in good condition?

  • Student will need to fill out a grievance form which will be processed by your campus support personnel and then your Campus President. Once the review is complete, a Stratford University representative will contact you with the results.

Is the return policy based on how the cost was passed on to the user?

  • No. The student is required to return the device* if they withdraw or cancel from the program and they have an outstanding balance on the device.

Is it different if a student cancels or withdraws from the program?

  • No. If there is an unpaid balance the student is responsible for the outstanding balance.
  • If the student cancels on the 1st quarter, a pro-rated fee will be applied to the technology fee depending on what week they cancel.
  • If the student withdraws in the 2nd quarter or above, a pro-rated fee will be applied to the technology fee when they withdraw.
  • This pro-rated fee is for usage of the device during that term and to offset any furbish and cost to the device

Does it matter if they withdraw after the 2nd quarter versus the 5th quarter versus the 10th quarter?

  • No. If the student withdraws from the program and they have an outstanding balance for their device they are required to return their device*. The student can return the undamaged and like-new conditioned device, or pay the outstanding balance, or setup a payment plan with Stratford University to keep the device*.

What happens if the Stratford University device is not returned to the university?

  • The student will be billed for the outstanding balance for the device and the device will be shut down and in-operable until the device is paid in full. A collection agency will work with Stratford University to obtain the outstanding balance.

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