Password Recovery - Forgot/Reset your Password
Procedure to follow if you forgot or want to reset your password
- Go to https://secure.stratford.edu
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Click on Forgot Password button
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Enter your username and click on the submit button. Be sure to enter in just the username and not your email address.
Note: For example if your email address is mmetzler@stratford.edu would be mmetzler. -
Click on email or phone number to use to reset your password. This will depend on which method you chose when you setup your password recovery option.
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When you select the phone number, you will receive the following message. Click the submit button to proceed.
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You will receive a temporary code via text on your phone that you will need to enter into the field and click the submit button.
Note: On the phone the message will be: Your tempporary code is: 234567, this code will be valid for 2 hours. Stratford University. The code is an exmaple. -
Once you enter in the correct code and click submit, you will be asked to enter in a new Password twice. Once that is done. Click the submit button.
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After you click submit and enter the correct values, the following will display.
- You can now login into the system using your new password.